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Frequently Asked Questions

OroSpot was founded by jewelry industry experts and e-commerce entrepreneurs. We are a privately held company located in the Manhattan’s Diamond District. OroSpot is an e-commerce jewelry designer and distributor, specializing in custom design jewelry. For customized order inquiries please email us at sales@orospot.com All jewelry sold in our e-commerce store is designed by OROspot designers and independent jewelry artists. We are dedicated to bringing a personal touch and uniqueness to every piece of jewelry that we create. We operate pursuant to our motto: “Jewelry is our Passion” OROspot strives to bring our customers the highest quality product and specialized service for the lowest possible price. As we look to the future, we will continue with our dedication to providing unique designs, craftsmanship, and inspirational collections. Should you have any further questions regarding OROspot, please feel free to contact us at sales@orospot.com

What is the return policy?

If you are not completely satisfied with your purchase you may return the item(s) within 30 days of delivery for a full refund less the shipping and handling costs. Item(s) must be returned in their original condition, i.e. all price tags must be originally attached, they have to be unworn and unaltered. If any sizing, engraving, setting, or other changes are made to the jewelry by anyone other than OroSpot, the item(s) cannot be returned. (For more details please refer to our shipping policy)

How long is the shipping time?

We usually ship within 2-5 business days. Special orders are usually completed within 10 to 15 business days.

How much does the shipping cost?

We offer FREE shipping for all items.

How secure is OroSpot website?

We process all the orders through the Secure Socket Layer (SSL) encryption technology. We do everything to protect all personal information for all e-commerce transactions. Our security programs encrypt (encode) all your personal information including credit card number, address, and name, so that it cannot be read as the information passes through the Internet.

How about personal information and credit card numbers?

We never store credit card numbers and customer’s personal information.

Can you create new jewelry or make it from a personal drawing?

Yes, we specialize in custom design jewelry. We can create any jewelry or model from any picture or drawing. For modeling, we use Rhinoceros CAD and JewelCad 3D programs which are the best nurbs modeling programs on the market. For physical waxes, we use Solidscape 3D rapid prototyping machines. For customized order inquiries please email us at sales@orospot.com

Do you sell diamonds?

Yes, we have a large inventory of diamonds. We guarantee wholesale price of all of our diamonds. For more information please contact a diamond and jewelry consultant at sales@orospot.com

Do you ship internationally?

Yes, we do. All shipments going outside of the United States will be shipped via USPS Express mail. Since customs duties and taxes vary from country to country, we suggest contacting your local taxing agency.. OROspot is not responsible for any duties or taxes in your country.

Do you offer jewelry appraisals?

Engagement rings and all items for $1000 and above will be shipped with appraisal.

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